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Transportation Policy

Costs and Destination

Thank you for shopping on Amazon. International shipping may be delayed due to natural disasters or severe weather. To track your order, please contact AlmeidaVirginia304@gmail.com and we will provide you with a tracking number.

Currently, we only support shipping to 16 European countries (Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany). Please note that all our items include taxes; you will not be charged any additional taxes.

Delivery Time

Countries: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.

Approval Time: 3-5 business days

Shipping Time: 5-8 business days

Shipping Method: Free Shipping

Courier: UPS/FedEx

Total Shipping Time = Processing Time + Delivery Time (depending on your location) = 5-13 business days

Order Processing Time

This is the time between the buyer placing an order and the seller handing the goods over to the shipping service provider.

Orders typically ship within 3-5 business days after order/payment confirmation. Weekend orders may be delayed.

Our warehouse is only open during normal business hours (Monday to Friday, excluding public holidays). In these cases, we take measures to ensure that delivery delays are minimized.

Shipping

Free shipping on all items.

Shipping

We typically use the following courier companies: FedEx/UPS

Delivery Areas

Delivery areas: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany

Key Information

You will receive an email after your order is shipped. We will provide you with a tracking number (the tracking number is valid for 24 hours; click here to track your order). Please note: Tracking times may be longer during promotional periods or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package correctly, please contact us and we will resolve the issue within 48 hours.

Delivery Time Exceeded

Delivery may be delayed due to carrier delays, inclement weather, supply constraints, high freight volume, or labor shortages. If your order is delayed, please contact us by emailing AlmeidaVirginia304@gmail.com and we will check with the shipping company as soon as possible. Thank you for your understanding and support.


Order Cancellation and Changes

Before Shipment:
Cancellation/Address Change/Exchange and Replacement: Free

After Shipment:
Please note! We cannot modify, freeze, or cancel shipped orders.

If you refuse to accept the goods and return the order to our factory, we will consider it a return.

In this case, we will deduct the shipping cost and refund the amount to your original payment method, so please confirm your shipping address before placing your order.

Regarding Taxes and Fees

In rare cases, your order may be subject to customs fees payable to your country's government, not our website, and you will be responsible for these fees. We apologize for any inconvenience this may cause, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties, and taxes.

Contact Us

Email: AlmeidaVirginia304@gmail.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

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Contact Us

AlmeidaVirginia304@gmail.com

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