Regarding Returns and Exchanges

Regarding Returns and Exchanges

Return/Exchange Period: If you wish to return or exchange an item, please contact our store through our online customer service within one week of receiving the item.

Cash on Delivery: Within 7 days of receiving the item.

Credit Card Refund: Within 7 days of receiving the item.

PayPal Refund: Within 7 days of receiving the item.

Paid Return Shipping: Customers only need to pay for return shipping.

We require you to return the item to our store within one week of receiving notification.

Once we receive notification, we will immediately provide the customer with all details, including the return address.

Please note that if you contact us or return the item after the above deadlines, whether due to our error or for the convenience of our customers, we will not accept returns or exchanges.

*Please note that the following categories of items are not eligible for return or exchange:

・Items shipped within one week

・Used items

・Items, packaging, or accessories that are damaged or missing are not eligible for return or exchange.

If the order and recipient are different, returns or exchanges will be accepted for reasons other than product defects.

[Defects caused by our negligence]

If the defect is due to our error, such as product damage, we will replace part of the product and refund you.

1. Please contact us by email or phone within one week of receiving the product and provide the following information:

· Name
· Address
· Phone number
· Email address
Product Name
Reason for Return or Exchange
Order ID

2. We will provide you with return instructions.

3. Return the product to us using the "Cash on Delivery" method.

*Please be sure to contact us in advance. Please note that we will not accept returns or exchanges if we do not contact you in advance.

*Please ensure that you use a verifiable tracking number for returns to avoid loss. We also kindly request your assistance in ensuring proper packaging and marking certain products as "Fragile". If the reason for damage is not disclosed in advance after the goods arrive at our store, we will not accept exchanges, returns, or refunds. Thank you for your understanding.

4. Once we confirm that the returned goods have been delivered, we will replace or refund you.

【Convenient Customer Returns】 Returning goods is very convenient; you only need to pay the return shipping fee.

The return process is as follows:

1. Please contact us by email or phone within one week of receiving the goods, providing the following information:

Name
Address
Phone Number
Email Address
Product Name
Reason for Return
Order Number
(This information will be displayed in the order confirmation email sent after you place your order)

2. We will provide you with return instructions.

3. Return the goods to us. (In this case, the shipping fee is borne by the customer.)

*Please fill out the "Return/Exchange Contact Form" at the end of your purchase receipt and return it along with the goods.

*Please be sure to contact us by email or phone in advance. Please note that we will not accept returns unless we contact you in advance.

*Please be sure to provide a verifiable tracking number when returning the goods to avoid loss during the return process. We also kindly request your assistance in ensuring the packaging is intact and marking certain items as "fragile." If the damage is not reported as a reason for return upon arrival at our store, we will be unable to exchange, return, or refund the goods. Thank you for your understanding.

4. We will process your refund after confirming that the returned item has been delivered.

【Regarding Changes for Customer Convenience】
We regret that we cannot make changes for customer convenience. If you wish to change the size after receiving the item, please return the order and reorder the required item.

【Regarding Order Cancellation】
As we are preparing to ship your order after sending you an order confirmation email, we will not accept order cancellations or changes after this time. Please note that in this case, for customer convenience, we will consider the item a return.

【Cash on Delivery Customers】
Cash on delivery customers must pay cash upon receiving the item. Please confirm in advance if the order address and shipping address are different.

Email: AlmeidaVirginia304@gmail.com