Transportation Policy

Costs and Destination

Thank you for shopping on Amazon. International shipping may be delayed due to natural disasters or severe weather. To track your order, please contact AlmeidaVirginia304@gmail.com and we will provide you with a tracking number.

Currently, we only support shipping to 16 European countries (Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany). Please note that all our items include taxes; you will not be charged any additional taxes.

Delivery Time

Countries: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.

Approval Time: 3-5 business days

Shipping Time: 5-8 business days

Shipping Method: Free Shipping

Courier: UPS/FedEx

Total Shipping Time = Processing Time + Delivery Time (depending on your location) = 5-13 business days

Order Processing Time

This is the time between the buyer placing an order and the seller handing the goods over to the shipping service provider.

Orders typically ship within 3-5 business days after order/payment confirmation. Weekend orders may be delayed.

Our warehouse is only open during normal business hours (Monday to Friday, excluding public holidays). In these cases, we take measures to ensure that delivery delays are minimized.

Shipping

Free shipping on all items.

Shipping

We typically use the following courier companies: FedEx/UPS

Delivery Areas

Delivery areas: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany

Key Information

You will receive an email after your order is shipped. We will provide you with a tracking number (the tracking number is valid for 24 hours; click here to track your order). Please note: Tracking times may be longer during promotional periods or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package correctly, please contact us and we will resolve the issue within 48 hours.

Delivery Time Exceeded

Delivery may be delayed due to carrier delays, inclement weather, supply constraints, high freight volume, or labor shortages. If your order is delayed, please contact us by emailing AlmeidaVirginia304@gmail.com and we will check with the shipping company as soon as possible. Thank you for your understanding and support.

Order Cancellation and Changes

Before Shipment:
Cancellation/Address Change/Exchange and Replacement: Free

After Shipment:
Please note! We cannot modify, freeze, or cancel shipped orders.

If you refuse to accept the goods and return the order to our factory, we will consider it a return.

In this case, we will deduct the shipping cost and refund the amount to your original payment method, so please confirm your shipping address before placing your order.

Regarding Taxes and Fees

In rare cases, your order may be subject to customs fees payable to your country's government, not our website, and you will be responsible for these fees. We apologize for any inconvenience this may cause, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties, and taxes.

Contact Us

Email: AlmeidaVirginia304@gmail.com